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Auro

Terms of Service

Effective: 28 September 2026

1. Who we are

Auro ("Auro", "we", "us", "our") is a service provided by Auro Online Limited, a company registered in England and Wales (company number 17310305) with its registered office at 131 Finsbury Pavement, London, England, EC2A 1NT. You can contact us at hello@auro.build.

Auro is a software platform for construction cost planning, benchmarking, pricing, tendering and document production, available at app.auro.build (the "Service"). We also operate the website at auro.build. These Terms and our Privacy Policy apply to your use of the website too.

2. About these terms

These Terms of Service (the "Terms") are a contract between you and Auro Online Limited. They govern your access to and use of the Service. By creating an account, or by accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

If you use Auro for an organisation, such as your employer or a company you represent, you confirm that you have authority to agree to these Terms on its behalf. In that case "you" means both you and that organisation, and the organisation is our customer.

We may update these Terms from time to time. See "Changes" below.

3. Who can use Auro

Auro is built for construction and real estate professionals and is provided for business and professional use only. By using Auro you confirm that you are using it in the course of a trade, business, craft or profession, and that you are at least 18 years old.

Auro is not designed or intended for use by consumers. Nothing in these Terms removes or limits any rights you may have that cannot be excluded by law.

Auro is offered to customers in the United Kingdom. If you use it from elsewhere, you do so on your own initiative and are responsible for complying with local law.

4. Your account

To use most features you need an account, which is created and secured through our authentication provider. You must:

  • provide accurate information and keep it up to date;
  • keep your login details confidential and not share them; and
  • tell us promptly at hello@auro.build if you think your account has been accessed without your permission.

You are responsible for everything done under your account. If you create or manage an organisation (called a workspace in the app), you are responsible for the people you invite and for managing their access.

A workspace and everything in it belongs to the organisation that owns the workspace, not to any individual member. Its administrators control who can access it and can remove members at any time, including when someone leaves the organisation. Content a member added stays in the workspace after they leave.

5. The Service and your licence to use it

Auro lets you, among other things, create and store cost benchmarks, import and manage price lists, build cost plans and pricing documents and export them to PDF or spreadsheet, issue tenders to contractors, and submit tender returns. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes, in line with these Terms.

We may add, change or remove features, and we may set reasonable limits on use (for example on storage, file sizes, or use of AI features).

6. Acceptable use

You agree not to:

  • use Auro for any unlawful, fraudulent or harmful purpose;
  • upload content you do not have the right to use, or that infringes someone else's rights;
  • upload material that is unlawful, defamatory, or that contains malware;
  • attempt to access, interfere with or disrupt the Service, its security, or other users' data;
  • copy, scrape, or systematically extract data from the Service except through features we provide for that purpose;
  • reverse engineer or attempt to derive the source code of the Service, except to the extent the law allows; or
  • resell, sublicense, or make the Service (or its outputs) available to others as a competing product.

We may remove content, and suspend or close accounts, where we become aware of a breach of this section or of content that is unlawful, and we will act promptly when we do. If you believe content on Auro is unlawful or infringes your rights, tell us at hello@auro.build and we will review it.

7. Your content

You keep ownership of the data and materials you put into Auro, including your benchmarks, price lists, cost plans, pricing documents, tenders, tender returns, uploaded files and other inputs ("Your Content"). You grant us a licence to host, store, copy, process, analyse and display Your Content to provide and improve the Service, and as described in our Privacy Policy. Any research and development beyond that uses only the anonymised statistics and data described in "Intellectual property" below, never Your Content itself.

We may access Your Content when needed to support you, to maintain, troubleshoot and protect the Service and to comply with the law. Only authorised staff and contractors bound by confidentiality will do so.

We will treat Your Content as confidential, and will not disclose it except as described in these Terms and our Privacy Policy. If you use features that share Your Content with others, such as tenders, that sharing is at your direction (see "Tenders" below).

You are responsible for Your Content. You confirm that you have the right to provide it to us, that it is accurate as far as you are aware, and that our use of it as described will not breach any law or any third party's rights. Please do not upload personal data or confidential information that you are not permitted to share.

If a third party brings a claim against us because of Your Content, or because of your breach of the "Acceptable use" section, you will cover the reasonable losses, costs and expenses we suffer as a result of that claim.

Where Your Content includes personal data for which you are the controller, our Data Processing Agreement applies and forms part of these Terms.

Records and exports. Exports to PDF or spreadsheet are a copy of a document at the time you make them. The Service does not keep a history of earlier versions of your documents. You are responsible for keeping any copies or records you need, including for professional, contractual or regulatory purposes, and for checking that an export is the version you intend to issue or rely on.

8. Tenders

Auro includes tender features that let organisations exchange content: one organisation issues a tender, and the contractors it invites can view it and submit returns. When you issue a tender or submit a return, you instruct us to share that content with the other side, and our confidentiality obligations do not apply to content you direct us to share in this way.

Auro provides the platform only. We are not a party to any tender, we do not vet or endorse participants, and we do not guarantee that any tender, return or invitation is accurate, complete or delivered. Any contract that results from a tender is between the parties involved and is formed outside Auro.

You are responsible for checking any information you receive through a tender before you rely on it, including tenders, returns and any analysis of them, and for what you do with that information. The same applies to the other side, and we are not responsible for how they use the information you share.

Content you receive through a tender is confidential to the organisation that shared it. Use it only for that tender and any contract that results. Any conditions the parties set between themselves, for example in the tender documents, prevail over this paragraph.

Each side is responsible to the other, not to us, for what it does with content it receives through a tender. The organisation that issued a tender and the contractors it invited may each enforce this "Tenders" section against the other directly. We are not obliged to take action on anyone's behalf.

A submitted return becomes part of the issuing organisation's records, and stays with them even if your account or organisation is closed.

9. AI features

Some features use artificial intelligence to assist you, including with tasks such as importing supported documents, extracting information from uploaded price lists and schedules, editing cost plans and pricing documents, transcribing short voice notes and comparing benchmarks.

AI features are provided to assist you only. Their output may be inaccurate, incomplete or unsuitable for your purpose. They do not provide professional cost, surveying, engineering, legal or financial advice, and you should not rely on them as if they did. You are responsible for checking and verifying any output before you use or rely on it. We explain how data is processed by our AI providers in our Privacy Policy. We may change the AI models, providers or services we use from time to time. You are responsible for complying with any professional or regulatory standards that apply to your use of AI features, including any obligations to verify, record or disclose that use.

Output that AI features generate for you belongs to you as part of Your Content. Because AI models can produce similar results from similar inputs, output may be similar or identical to output generated for other customers, and neither of us gains rights in the other's content that way. We do not warrant that output is free of third-party rights, so check before you reuse it outside your own work.

10. Availability and warranty

We work to keep Auro available and working well. Except for the warranty below, we provide Auro "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free or secure, or that it will meet your particular requirements. We may carry out maintenance, and we may suspend or restrict the Service where we reasonably need to. Some features may be labelled as beta or preview and may change or be withdrawn.

Paid plans. If you are on a paid plan, we warrant that we will provide the Service with reasonable skill and care and that it will perform materially as described in the Service and these Terms. If it does not, tell us at hello@auro.build within 30 days of noticing the problem. We will then, at our choice, use reasonable efforts to fix it or refund the fees you paid for the affected part of the Service for the affected period. That is your only remedy for a breach of this warranty. It does not cover problems caused by misuse of the Service, by your equipment or internet connection, by third-party services or by beta or preview features. It does not cover the accuracy of data or AI output, which "AI features" and "Disclaimers" deal with. Free plans do not carry this warranty.

11. Intellectual property

We (and our licensors) own the Service, including the software, design, branding and all related intellectual property. Except for the licence to use the Service set out in these Terms, nothing here gives you any rights in it. Like most software platforms, we also learn from how Auro is used. We may create aggregated, anonymised statistics and data from use of the Service, for example to understand how features are used, to improve them, and to develop new features and services. Anything we create this way is fully anonymised: it does not identify you or your clients, we will not attempt to re-identify anyone from it, and it does not affect your ownership of Your Content or our confidentiality obligations to you. Your Content is never visible to other Auro customers or shared outside your organisation except where you direct that through the Service (see "Tenders" above). Our service providers process it on our behalf to operate the Service, and we may disclose it where the law requires, as described in our Privacy Policy. Because these statistics and data are anonymised and contain nothing that belongs to any one customer, they belong to us, and we may keep and use them after your account closes. If you send us feedback or suggestions, you grant us a free, perpetual licence to use them, with no obligation to you.

12. Third-party services

Auro relies on third-party services in order to work, and may contain links to third-party websites. We are not responsible for third-party websites or services, and your use of them may be subject to their own terms.

13. Plans and fees

Auro offers paid subscription plans. The fees, the billing period, and what your plan includes are shown when you sign up or set out in your order or plan. Fees are payable in advance, either by invoice as set out in your order or through our third-party payment provider, which you authorise us to charge.

Free plans. We may offer free plans or features with limited functionality or usage. We may change, limit or withdraw them at any time. We may also close an organisation on a free plan that no one has signed in to for 12 months. We will email its administrators first and give them at least 30 days to keep it by signing in. The rest of this section applies to paid plans.

Renewals. Subscriptions renew automatically for further periods of the same length unless you cancel before the renewal date. You can cancel at any time; your subscription then continues until the end of the period you have paid for, and does not renew.

Refunds. Fees are non-refundable, and we do not refund part-used periods, except where we agree otherwise or the law requires.

Tax. Fees are exclusive of VAT, which we will add at the applicable rate if and when we are required to charge it.

Changes to fees. We may change our fees on at least 30 days' notice. Changes take effect from your next renewal, and you may cancel before they take effect if you do not agree.

Non-payment. If a payment fails or is overdue, we may suspend or close your access.

14. Disclaimers

To the extent the law allows, we exclude all warranties, conditions and representations that are not expressly set out in these Terms. In particular, Auro and its content, including cost data, benchmarks and AI output, are provided for general information and to support your own professional judgement. We do not warrant the accuracy, completeness or fitness for any purpose of any data, estimate or output.

15. Our liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, and for fraud or fraudulent misrepresentation.

Subject to that, and because Auro is provided for business use:

  • we are not liable for any loss of profit, loss of revenue, loss of business, loss of goodwill or loss of anticipated savings, whether direct or indirect, nor for any other indirect or consequential loss;
  • we are not liable for any loss or corruption of data, whether direct or indirect; and
  • our total liability to you arising out of or in connection with the Service and these Terms, in any 12-month period, is limited to the greater of the total fees you paid us for the Service in that period and £100.

We recommend that you keep your own copies of any exports you rely on. You are responsible for verifying outputs (see "AI features" and "Disclaimers"), and we are not liable for decisions you make based on the Service.

16. Suspension and termination

You can stop using Auro and close your account at any time. We may suspend or end your access if you breach these Terms, if we reasonably believe your use poses a risk to the Service or to others, or if we stop providing the Service.

When your account is closed, your licence to use the Service ends and we will handle your data as described in our Privacy Policy. Any sections that by their nature should survive, for example intellectual property, disclaimers, liability and governing law, will continue to apply.

17. Changes

We may change these Terms or the Service. If we make a significant change to these Terms, we will take reasonable steps to let you know, for example by email or a notice in the Service. If you continue to use Auro after a change takes effect, you accept the updated Terms.

18. Governing law and jurisdiction

These Terms, and any dispute arising out of or in connection with them (including non-contractual disputes), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. General

  • These Terms, together with the Privacy Policy, Cookie Policy and (where it applies) our Data Processing Agreement, are the whole agreement between us about the Service.
  • If any part of these Terms is found to be invalid or unenforceable, the rest continues to apply.
  • If we do not enforce a right, that is not a waiver of it.
  • Neither of us is liable for a failure or delay caused by events beyond our reasonable control, such as outages of third-party infrastructure, internet failures, or other events we could not reasonably avoid.
  • You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours, for example if our business is reorganised or sold, provided your rights are not reduced.
  • Except as set out in "Tenders", a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999.
  • Questions? Contact us at hello@auro.build.